Return / Refund - REWA

ONE - STOP SOURCING & RECYCLING SOLUTION

Return / Refund - REWA

Return / Refund

Return-Exchange and Refund Policy

Only unused and unopened items may be returned to REWA. Use is defined as any attempt to install, open or use an
item. Please inspect your products carefully upon receipt. Absolutely no returns will be accepted after 7 days of the
original receipt date. All non-defective products returned to REWA for refund are subject to a 20% restocking
fee(NO EXCEPTIONS). All return requests are handled on a case-by-case basis.
 
AFTER-SALES SERVICE PROCESS
 

Contact REWA sales for return request with problem statement

Submit to after-sales service center for approval examine and verify

Match return policy  ↓
  Mismatch

Send you "RMA Form" and finish the form by yourself
Reasonable explanation

Ship us the products along with "RMA Form", send us spreadsheet and parcel tracking number
(note: pls follow our "package guidance" just in case)


After-sales center checks in then arranges for products test and makes test report on receipt of parcel

Match condition of return policy  ↓
  Mismatch

Refund or exchange up to customer
Return or abandon

Warm prompt
● If products match return policy, REWA accepts product exchange only when supply bottlenecks or out of stock
happens, refund is accepted.
● If products mismatch return policy, customer could request parcel return if needed, or just abandon it.







ADDITIONAL FILE AND GUIDANCE FOR YOUR REFERENCE

1. RMA Form Template and handling instruction

● RMA number: RW-RMA+Year+Order NO. For instance: RW-RMA15101

● Number the products one by one and note down their corresponding models(be sure avoid brand name) as well as

problem descriptions. In addition, label the right number on corresponding product so as to identify and check.




As illustrated here






RW-RMA15101
NumberTypesReason
1IP5No touch
2Loosen Frame
3IP5SBad Backlight
4LCD Broken




2. Packing Guidance

Please pack the products with its original package as much as possible or else well pack the products with bubble bag

and use foam box as its outer package. Additionally, write "RMA Number" RW-RMA-15101 on the outer box for

recognition.


As shown here






Original Package
Without Original Package
Outer Packing 1
Outer Packing 2

Dear Customers, in order to provide you with timely response and best service, we long for your initiative and generous
support in working with us together on this matter which will be highly appreciated.







SPECIFIED DECLARATION

As regards to the products do not fit our warranty policy or exchange and refund terms, or those are damaged by

customers, REWA reserves the right to deny taking after-sales obligations.



COPYRIGHT © 2008-2016 REWA TECHNOLOGY CO., LTD. ALL RIGHTS RESERVED.
ONE - STOP SOURCING & RECYCLING SOLUTION
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